small open drop necklace Philippa Roberts

Prompt shipping and expert packing

We offer a broad range of shipping options owing to our long-running partnerships with UPS, FedEx and DHL. Our warehouse employees will pack each item according to our strict requirements. Your items are carefully inspected and properly secured before shipping. We ship to hundreds of thousands of customers each day in different countries. This shows how we're dedicated to be the largest online retailer in the world. Both Europe and the USA have distribution and warehouse centres.

Note: Orders containing more than one item will be assigned a different processing period for each item.

Before shipping before shipping, we'll conduct a thorough inspection of the items you've ordered. Currently, most orders are shipped within 48 hours. Delivery time ranges between 3-7 days.

Returns

Due to multiple parties which include the factory as well as the warehouse, we're unable to effectively manage inventory. Stocks are subject to change at any moment. Be aware that your order will be out of stock once the order has been placed.

Our policy is valid for a period of 30 days. If it's been more than 30 days since you've bought the item and we're unable to offer you a full refund or exchange.

For your item to be returned it must be in its original packaging, unopened and in the same condition as when you received it. You must have the item in the original packaging.