Francisco Frog Jellycat

Prompt Shipping and Professional Packing

Through our long-term relationship with UPS, FedEx, DHL and a variety of other world-class carriers, we can offer an array of shipping options. Our warehouse staff are highly trained and will be able to pack your goods in accordance with our exact and precise specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. Each day, we ship to thousands of clients in multiple countries. Our dedication to becoming the biggest online retailer worldwide is demonstrated by this. These warehouses are in Europe in the same way as they are in USA.

Orders that include more than one item are given processing time according to each item.

Prior to shipping, we inspect the ordered items thoroughly. Most orders are shipped within 48 hours. The expected delivery time is between 3-7 days.

Returns

The inventory is always changing, and is not completely managed by us due to the involvement of many different parties, such as the factory and our warehouse. The stock levels may fluctuate at any given time. Please be aware that it's possible for your order to be out of stock after you have made the order.

Our policy runs for a period of 30 days. If you don't receive the product within 30 days, we're not able to issue the option of a refund or exchange.

In order to be eligible for a return the product must be unopened and in the same condition as you received it in. The item must be returned in its original packaging.