CHARCOAL Penguin Random House

Fast Shipping with Professional Packaging

We offer a broad range of shipping options due to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is extremely skilled and will package your goods in accordance to our exact and precise specifications. Your products will go through a thorough inspection and be securely secured prior to being delivered. We deliver to thousands of customers every day across multiple countries. This is a testament to our commitment to be the biggest online retailer in the world. There are distribution centers as well as warehouses in Europe and the USA.

Orders that include more than one item are given processing time for each item.

We will carefully examine all items before sending. Today, the majority orders will be shipped within 48 hours. The delivery time will be between 3 and 7 working days.

Returns

Due to multiple parties, including the factory and the warehouse, we are unable to completely manage our stock. The levels of stock can change at any moment. Please understand it may happen that your order will be out of stock when your order has been made.

Our policy lasts for thirty days. Unfortunately, if the 30 days have elapsed from the date you purchased the item, we cannot offer you a return or exchange.

In order to be eligible for a return your product must be unopened and in the same condition as you received it in. It should also be in its original packaging.